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BBB Scam Alert: Phony Amazon Callers Are Phishing for Your Info

Photo courtesy of BBB of Acadiana

The Better Business Bureau is warning Acadiana residents to be on the lookout for suspicious calls in which the callers are posing as Amazon.

Posted: Aug 11, 2021 12:35 PM

Lafayette, La. -  The Better Business Bureau is warning Acadiana residents to be on the lookout for suspicious calls in which the callers are posing as Amazon. It appears that scammers are blanketing the area with these robocalls.

Some of the reports say calls have been displaying “Unknown Caller” or “V 800 Serv” on caller ID, while others mimic the area code and prefix numbers of the recipient. Today’s technology makes spoofing phone numbers extremely easy to accomplish.

Consumers describe answering a phone call and hearing a recorded message claiming to be from Amazon stating that there has been a fraudulent charge on their Amazon Prime account for several hundreds of dollars. Regardless of the message, these scammers have the same goal: getting your personal information. The con artists will either outright ask for credit card and account login details, or they will request remote access to your computer under the guise of helping to solve the issue.

Here’s how to spot this scam:

Be skeptical of email and unsolicited calls. Amazon will never ask you to disclose or verify sensitive personal information or offer you a refund you do not expect. Amazon will never ask you to make a payment outside of its website and will never ask you for remote access to your device.

Ignore unsolicited messages and calls that ask for personal information. Amazon will never send you an unsolicited message that asks you to provide sensitive personal information, such as your tax ID, bank account number or credit card information.

Ignore calls for immediate action. Scammers try to get you to act before you think by creating a sense of urgency. Don't fall for it.

Beware of odd payment requests. These are requests to pay via wire transfer, prepaid debit card or CashApp (such as Venmo, MoneyPak, iTunes or similar cards). These are almost always a sign of fraud.

What to do if you get these calls:

If you get an unexpected call or message about a problem with any of your accounts:

Hang up.
Do not press 1 to speak with customer support.
Do not call a phone number they gave you.
Do not give out your personal information.
Do not press any button claiming that they will remove your number from their list.
If you think there might actually be a problem with one of your accounts, contact the company using a phone number or website you know is real.

If you’ve gotten a phony call or been the victim of another scam, make others aware by filing a report on BBB Scam Tracker.

Read more about spoofing.

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